2022 was a remarkable year for MarketTime, the leading provider of B2B omnichannel commerce solutions that connects wholesalers, retailers, and sales teams to simplify their wholesale business transactions. As a company, MarketTime saw massive growth in its wholesale GMV, network size, and support operations, making it one of the most powerful years in its history.
MarketTime supported over $4.5 billion in wholesale GMV, a testament to the company's commitment to providing wholesalers with a seamless and efficient B2B omnichannel commerce platform to sell their products. The MarketTime ecosystem processed over 2.5 million orders, serving retailer buyers across all 50 states and Canada.
One of the key factors that set MarketTime apart from its competitors is its vast network of brands, retail buyers, and sales agencies, including 4,000 brands, 200,000+ retail buyers, and 385 sales agencies, accounting for over 7,000 salespeople. MarketTime is the B2B solution wholesalers and retailers trust to conduct their wholesale commerce.
The MarketTime development team worked tirelessly throughout the year, with 71 development sprints and 40,000 hours of coding and testing to bring new and improved features to the platform. MarketTime released 44 software updates for its web app and 18 software releases for its mobile app, ensuring that users always have access to the latest and greatest technology.
Customer success is a top priority for MarketTime, and the company went above and beyond to ensure that its customers were supported. The MarketTime Customer Success team solved 38,057 support tickets and they took 703 flights to meet with clients, demonstrating their commitment to providing excellent customer service. With employees living in 11 different time zones, MarketTime operates around the clock, providing support and improving its products to meet the needs of its customers.
Finally, the people working at MarketTime are a significant part of what makes the company truly special. The employee retention rate is an indication of MarketTime’s commitment to its employees, with 47% of employees who have been with the company for 2+ years, 39% for 5+ years, and 19% celebrating 10+ year work anniversaries. Additionally, MarketTime hired 31 new employees in 2022, further expanding its team and ensuring continued growth for years to come.
2022 was a banner year for MarketTime, achieving significant growth in its wholesale GMV, network size, and support operations. With a vast network of brands, retail buyers, and sales agencies, MarketTime has positioned itself as a leader in the Wholesale eCommerce industry and is poised for even more success in the years to come.
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