This month, we conducted an interview with our own Dock Mackie, VP Solutions Engineer at MarketTime. We asked him questions regarding business, his background, and how he has and continues to help customers be successful with MarketTime over the past 10 years. Dock was recognized as one of the honorees of the 40 Under 40 Gift + Stationery Class of 2022. If you enjoy Dock’s client-based spirit, then join us on our next MarketTime Mastery: Ask the Doc(k) with Dock Mackie, offered every first Wednesday at 11 am Central Time, to get any of your MarketTime or industry-related questions answered by one of our personal favorite industry experts.
I was born and raised in a small town in Texas, then moved to Dallas to complete my bachelor’s degree at the University of North Texas. I started at MarketTime in 2012 as an intern, when MarketTime had only three employees and worked out of a headquarters in Dallas Market Center.
My role is VP, Solutions Engineer, and I spend most of my time working on internal projects that bring more products and value to our clients. I also work directly with clients to gain feedback on where our platforms can improve to generate more value.
I started at MarketTime 10 years ago as a customer support technician, where most of my time was spent working with clients to help fix issues they were experiencing. I then transitioned to the sales and implementation department. There, I worked with newer clients, training them on the platform and selling MarketTime products to new prospective customers.
MarketTime has certainly evolved in the 10+ years that I have been here. We have expanded our service offerings dramatically, and we have been able to include many more users in the ecosystem to benefit the industry as a whole.
I am very excited to see the changes in technology throughout the industry as we gauge the natural progression from manual order entry and management to digital, and as we attempt to encapsulate that same progression into all other aspects of the wholesale industry with innovation and automation.
I really enjoy working with our customers, whom I have grown so fond of. Being able to connect with our customers and people within the industry during trade shows (or even online with webinars) is exciting. Seeing our customers thrive through adversity over the years and continue to grow is amazing.
The 40 Under 40 awards were very special to me. I haven’t been very involved in organizations or associations throughout my tenure, so to be recognized by such a prestigious group of industry members was incredible.
If you would like to meet Dock Mackie and get involved with MarketTime’s next Ask the Doc(k) webinar, register here for the next event!