Brandwise, a MarketTime company, conducts “Office Hours” or Q&A webinars to answer questions current customers have on how to use our platform best. We host these so you can use our order writing and B2B website solutions in the most efficient manner. We have found that most of our attendees do not always have questions but join regularly to learn from others’ questions and have formed a great community. The most recent Brandwise virtual webinar addressed several frequent questions that users encounter, and we have compiled them into this article along with solutions to those problems.
Ensure that your iOS and mtPlay are up to date.
This essential step ensures that you have access to the latest features available in mtPlay and that everything runs smoothly on your iPad.
mtPlay Issue: iPad License Broken Link
If you encounter a broken link when trying to install an additional license, follow these steps to fix it:
- Go to the mtPlay homepage and click on the iPad License icon.
- Click the gear icon in the top right corner.
- Click "Unlink" to remove the broken link.
- Restart your iPad and click the iPad License icon again to install the additional license.
- If you continue encountering issues, contact the Brandwise Support team via email at support@brandwise.com or by phone at 303.788.9970 x1
Getting Stuck on Step 9 of Sync
If you get stuck on Step 9 of Sync, it is likely due to a poor internet connection. Follow these steps to fix it:
- Move to an area with a better internet connection.
- Close and reopen the Sync feature.
- If the problem persists, try restarting your iPad or resetting your internet connection.
Problems Emailing Orders
If you encounter issues emailing orders, it is likely related to the Mail app itself rather than mtPlay. Try these steps to fix it:
- Check your internet connection.
- Make sure your Mail app is up to date.
- Try restarting your iPad or logging out and back into your email account.
How often should I run a sync?
It is recommended to run a sync at least once per day, ideally first thing in the morning and in the evening. There is no need to run syncs throughout the day, especially if you have a good internet connection.
Supplier How To: Quality Checking Product Images in Brandwise:
To view the images you uploaded in Brandwise, follow these steps:
- Upload images in Content Management and make sure you have recently uploaded a product file in Transit. Your product images will be tied directly to your product file using the SKU as the unique identifier.
- If your connected Agency(s) is on Reach 2.0 then you can quality check your product images by signing into your Passport and clicking their shop link.
- Alternatively, reach out to your connected agencies, or Brandwise Support, and provide a few example SKUs for images that should be updated.
- Please note that images could take up to 24 hours to populate.
Getting Set Up as a New Supplier in Brandwise:
If you are a new supplier, the agency admin must submit a request to add you as a vendor. Once that step has been completed, refer to the Supplier Quick Start Guide or schedule a 1:1 with Alexis Hubbard if you need additional help.
Meet Alexis and learn more about her newly added role in this blog.
Credit Card Tokenization
Brandwise & MarketTime work with Hosted PCI to have the credit card information tokenized. Suppliers can choose from a series of options to decrypt the information and be PCI compliant. If you would like to learn more about a non-variable rate option or opt out of receiving credit card information in Brandwise/MarketTime, reach out to sales@markettime.com.
Additional questions?
Check out the Support Center to learn more about various tech tips, get access to help information on the Brandwise platform, and submit support requests or check the status of any open Support tickets.
By following these tips, you can make the most out of the Brandwise platform and ensure a seamless wholesale experience. Register for the next Brandwise Wisdom Workshop virtual webinar on Wednesday, March 29th at 11 am Mountain Time.
